Check out this quote from a recent interview we did with a Time & Attendance customer that came to Touchpoint after months of frustration:
“When we were first working with Frontline, they told us that we could buy these card readers or whatever, because we already have white access cards and we wanted it to read for time. Well, that wasn’t capable. The Frontline rep said, ‘Well, you can buy these readers anywhere...off Amazon, wherever.’ It didn’t seem like that was the case; we were having issues with that...It was trial and error.”
- District HR/Payroll Director in PA
Louder for the people in the back:
The “Time & Attendance DIY kiosk route” seems like a great idea for districts...until it becomes a guess-and-test nightmare.
Here’s the problem: people often don’t know what they don’t know. They don’t know that certain operating systems can lose 1 or 2 minutes of time per day. They don’t know to find their badge type first in order to see if it’s compatible with a prox reader. They don’t know how long it’s going to take to research, test, and implement.
And then they get frustrated.
BUT WE DO KNOW. And we do all of that work for them.
When customers work with Frontline AND Touchpoint, not only are they getting fully-vetted, 100% guaranteed Frontline-compatible hardware, but they are ALSO skipping all the work of correctly configuring each and every device by letting the pros (ahem, us) handle it.
We ask the right questions, program the devices to the district’s specific Frontline org, and test... so that when the devices arrive, they are ready to hit the ground running, right out of the box, no time lost.
See for yourself how our devices can transform your district!